Deur Refund Policy


At Deur , we strive to provide our customers with the best possible shopping experience.

Cancellation : Orders once placed cannot be cancelled.

Damaged or Defective Products : If your product arrives damaged or defective, please contact our customer service team sharing the Images and videos of the damages product  at +919811521650. Within 48 hours of receiving the product. We will provide you with instructions on how to return the product. Once we receive the damaged or defective product, we will issue a full refund or send a replacement . Refund policy is valid upto 3 days after receiving the product.

Exchanges : We do not offer exchanges at this time. If you would like to exchange a product, you must place a new order. 

Missing Parcel Policy
In the rare event of a missing parcel, we take the matter seriously and initiate a thorough investigation from our end. This includes coordinating with our logistics partners and reviewing shipment details to determine the cause of the issue. Once our review is complete, we will provide a resolution based on the findings, and appropriate compensation—such as a replacement or refund—will be offered in accordance with the situation. We are committed to ensuring a fair and transparent process for our customers.